Frequently Asked Questions

Is the stock status on your website accurate?

At Reading Glasses Store we do our best to display accurate information regarding stock status. We don’t guarantee that information is 100% accurate. Glasses frames and sunglasses sell off frequently and may sell out or be put on backorder during the time order is placed. To ensure more accurate information, please e-mail us at info@readingglassesstore.com

Can I return the product bought at Reading Glasses Store?

Yes, you can return non-prescription orders such as prescription frames only or sunglasses. According to our Terms of Service goods are returnable within a week (7 days). Customer must send a return request before shipping the goods back to us. Please do not send package back before obtaining the instructions for return. If package is sent without such inquiry Reading Glasses Store does not take responsibility for accepting the package.

All prescription orders are final sale.

What are the shipping fees?

To see the shipping cost to your location, please add product to shopping cart.

Will I get a tracking number?

Yes, all packages sent from Reading Glasses Store come with the tracking number traceable online. After order is shipped we will e-mail the tracking number and how to trace the package.

How to check the status of my order?

The status of your order shows on Your Account Page. Please log in to see whether your order is in processing or whether it was shipped. Should you have any questions, please e-mail us at info@readingglassesstore.om or use the communication form found on Order Page.

How can I re-order previously bought product?

To place another identical order, please log in to Your Account, click on the Order and then Repeat Order.

How do I ensure that lenses match my prescription?

When order is placed for prescription lenses you will fill the prescription lenses options form. We encourage all customers to send us a copy of your prescription if on hand to info@readingglassesstore.com to ensure accuracy on order. Our opticians and optometrists may suggest different index or coating package for your prescription.

What if my prescription changed?

As courtesy for our customers we offer prescription update service. Should your prescription change over the course of 2 years, you are entitled to get your prescription frames refilled with a new prescription lenses at 10% discount. Customer pays shipping both ways. To place such an order, please e-mail us at info@readingglassesstore.com

What to do if my frames broke?

At Reading Glasses Store we are happy to offer 1 year manufacturer warranty service. Should your frames happen to be defective and break or malfunction due to manufacturer defect, we will be happy to act as intermediary party to service the glasses.

Reading Glasses Store only acts as intermediary in warranty requests and will service the warranty claim if manufacturer agreed that the fault is theirs and is covered. We do not guarantee that every claim will be satisfactory. Older models of glasses frames and sunglasses that are out of collection may not be subject to warranty. Whether the frame or sunglasses is in current collection or old collection is decided by the manufacturer.

Prescription lenses are not covered by the warranty.

What is PD measurement?

When placing an order for prescription lenses you will be asked to provide a PD measurement. PD is a pupillary distance between pupils of your eyes. A measure when given to you by the doctor will either show one number ex. 62 or two numbers ex. 30/31. One number measures total distance between your eyes. Two separate numbers measure pupillary distance of eyes separately from pupil to the nose. Either measurement is sufficient to fulfill your prescription order.

I don’t have a PD measurement, what to do?

PD measurement must be provided for all custom made prescriptions such as:

-          Both eyes are of different prescription

-          One or both eyes have astigmatism

-          Glasses to be used for distance

PD measurement is optional if glasses are to be used for reading only and each eye has same power ex. Sphere on both eyes is +1.50

If you don’t have a PD measure and need to order above mentioned glasses, please go back to your optometrist and have this measured.